Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Hall, CM	Date	Jun 01, 2015 02:31 PM
	Department	College of Education	Phone	88731
	Location		Email	hallcm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100594 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	FFR2YN1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0078636
	Wired NIC	5C:26:0A:32:AD:C7
	Wireless NIC	58:94:6B:A6:FF:54
	Bluetooth NIC	1C:65:9D:AD:AF:8A

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Jun 05, 2015 12:23 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Jun 05, 2015 12:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Jun 05, 2015 12:23 PM	Connected with CM; dropped off her laptop and charger to her office	Add Attachment
Ruby Tidwell	Jun 05, 2015 12:07 PM	Emailed CM	Add Attachment
Ruby Tidwell	Jun 05, 2015 12:07 PM	Joined to domain, added as admin, checked device manager, installed Sophos, ran updates, browsers, flash, shockwave, etc., wi-fi	Add Attachment
Zach Myers	Jun 04, 2015 04:09 PM	Her charger is badly damaged and the copper wire is exposed, when her laptop is delivered we should recommend that her department purchase a new one.	Add Attachment
Ryan Ripp	Jun 04, 2015 03:49 PM	CM's laptop is sitting back with the tech's with a sticky note on it that says "CM's Laptop".	Add Attachment
Ryan Ripp	Jun 04, 2015 03:29 PM	CM has said that the laptop is ready for someone to pick up in ED 225, her student worker will be there until 4:00pm.	Add Attachment
Ryan Ripp	Jun 04, 2015 02:32 PM	CM has requested that her meeting with Miles be moved back to 3:30.	Add Attachment
Miles Rakestraw	Jun 04, 2015 11:02 AM	Priority changed from (4) Moderate Priority to (2) High Priority.	Add Attachment
Miles Rakestraw	Jun 04, 2015 11:01 AM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Miles Rakestraw	Jun 04, 2015 11:01 AM	The laptop will be here today around 3.	Add Attachment
Ruby Tidwell	Jun 03, 2015 11:56 AM	Met with CM - she is backing everything up to her H: drive today and will drop off her laptop tomorrow to upgrade/reimage. She would like it back before the weekend if possible and would also appreciate if we cleaned her screen. (She's special and nice =) says Ruby)	Add Attachment
Ruby Tidwell	Jun 03, 2015 11:54 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jun 03, 2015 11:40 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Miles Rakestraw	Jun 02, 2015 10:07 AM	Left VM.	Add Attachment
Lexie Widmer	Jun 01, 2015 02:56 PM	Left Vm.	Add Attachment
Tricia Flaherty	Jun 01, 2015 02:31 PM	please updated inventory to indicate Win 7 pro is installed once you are done	Add Attachment
Tricia Flaherty	Jun 01, 2015 02:31 PM	Her laptop has valid WIN 7 license it just has never been upgraded please work with her to get it upgraded ASAP as she has contacted Bill kernan due to the email he sent out today about XP machines being turned off network July 1, 2015. https://www.wou.edu/wp/underthehood/2015/06/01/the-demise-of-windows-xp/	Add Attachment