Service Request Ticket

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Service Request Information

CONTACT	Name	Myers, Jeffrey	Date	Jun 02, 2015 08:32 AM
	Department	Natural Science Division	Phone	88365
	Location		Email	myersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110868 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	2C6Z4V1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2C6Z4V1	Location	Going to PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446, Adobe CS6 Design/Web Prem WIN from P0089412, Adobe Creative Cloud named user license MAY2015
	Wired NIC	18:03:73:26:1B:7B

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Tracking

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Jul 07, 2015 01:52 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Nick Moore	Jul 07, 2015 10:33 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Nick Moore	Jul 07, 2015 10:33 AM	Priority changed from (1) Highest Priority to (5) Low Priority.	Add Attachment
Nick Moore	Jul 07, 2015 10:32 AM	**This is an outgoing email** Hi Jeffrey, Sorry for the delay in set up of the computer. We had the computer with us for so long due to the need of choosing which way to have your adobe apps installed onto the device. Given you have just become a member of the creative cloud service my supervisor and I thought that this would be the best way to install the proper adobe apps for your needs. Just like your latest laptop all you need to do is log in to creative cloud with your adobe ID and download and install the programs you would like. Again I want to apologize for any inconvenience this has had for you. If you have any questions or comments please feel free to contact us for assistance. Thanks, Nick Moore	Add Attachment Public
Meghann Thilberg	Jul 07, 2015 07:59 AM	**This is an email** Good afternoon - This is in response to your voicemail to Jeff Myers 88365, NS 214. Yes, please reinstall the desktop in NS 214 as soon as you can. I was a little surprised to come back from a research trip last Thurs to find that three weeks had not been enough time to get it back up and running. I honestly did not know there was so much wrong with it! I don't need to be present. Jeanie in the NS office NS 204 can let you in. MANY, many thanks!	Add Attachment
Megan Thibeault	Jul 07, 2015 07:12 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Nick Moore	Jun 22, 2015 01:00 PM	Task reassigned to Nick Moore.	Add Attachment
Nick Moore	Jun 18, 2015 02:09 PM	besides adobe the system is ready to be returned.	Add Attachment
Nick Moore	Jun 18, 2015 02:09 PM	I left a voice mail for Jeff to see if he would like to ether have CS6 reinstalled or if he would like to install the adobe programs he wants using creative cloud.	Add Attachment
Zach Myers	Jun 15, 2015 11:27 AM	I went over and his office was locked, had the front desk open it. His computer is imaging on my desk.	Add Attachment
Ruby Tidwell	Jun 15, 2015 09:17 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Megan Thibeault	Jun 04, 2015 08:39 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Alyssa Little	Jun 02, 2015 01:05 PM	Task reassigned to UCS Tech.	Add Attachment
Alyssa Little	Jun 02, 2015 01:05 PM	20110868	Add Attachment
Lexie Widmer	Jun 02, 2015 01:02 PM	Task reassigned to Service Request Desk.	Add Attachment
Lexie Widmer	Jun 02, 2015 01:02 PM	Could we get the WOU number of the computer so we can check program compatibility? The listed number is a monitor.	Add Attachment
Meghann Thilberg	Jun 02, 2015 08:37 AM	**This is an email** No I'm not changing offices. I've always been in NS 214. And any time between June 13 and July 2 is fine, just as long as it's up and running by July 2.	Add Attachment
Meghann Thilberg	Jun 02, 2015 08:32 AM	asked him what he meant by "get it ready to transfer" and if June 13th is the right date to start working on this.	Add Attachment
Meghann Thilberg	Jun 02, 2015 08:32 AM	**This is an email** Yes - 20110984. I'll get it ready to transfer over by the 13th, and you can work on it any time after that. I'll won't need it again until I get back on July 2.	Add Attachment
Meghann Thilberg	Jun 02, 2015 08:32 AM	**This is an email** Good morning - I'll get my desktop cleaned up so that UCS can convert my office computer to Windows from XP. At that time could you please be sure to replace the Adobe Suite? The new version does not work on XP, and I need Photoshop and Illustrator. Will all the other programs currently on there automatically transfer over when you do the upgrade? Many thanks, Jeff	Add Attachment