Service Request Ticket

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CONTACT	Name	Denton, Jeff	Date	Jun 02, 2015 08:56 AM
	Department	The Research Institute	Phone	89205
	Location		Email	dentonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110553 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 15-inch, 2.2GHz Quad-core
	Serial No.	C02H3HNGDV7L	Location	PDR
	CPU	Intel Core i7(2.2Ghz quad, 6MB L3 cache)
	OS	Unknown	Software	MAC OS X Lion(10.7),bundled with iLife 11(includes iPhoto, iMovie, and GarageBand), MS Office for MAC 2011 from P0083800, Parallels Desktop 7 from P0083800, Win 7 pro license from P0083797, Microsoft Office 2010 WIN license from P0083800 installed as Office 2007, Panic-Coda2 from VISA2012003171, MAMP Pro 2.1.1 from VISA2012003174
	Wired NIC	3C:07:54:6E:5A:89
	Wireless NIC	68:A8:6D:4D:25:96
	Bluetooth NIC	68:A8:6D:4D:25:97

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 24, 2015 09:28 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
John Rushing	Jun 24, 2015 09:11 AM	Jeff stopped by to get his laptop. I added him as admin, setup wireless and H:\ and I:\ drives. He said he would setup his printers.	Add Attachment
John Rushing	Jun 24, 2015 09:10 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jun 17, 2015 04:18 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Jun 17, 2015 04:18 PM	apple box went out today	Add Attachment
Tricia Flaherty	Jun 10, 2015 06:01 PM	Order put in under #8528 having Business Office create PO hopefully they will do it by tomorrow	Add Attachment
Ruby Tidwell	Jun 10, 2015 01:14 PM	This was posted in SR 56624, but I believe it belongs here **This is an email** Hello, Ella Taylor (director of TRI) and Linda McDowell (director of the NCDB project at TRI) have given approval to send my MacBook in to Apple for repairs. The repair can be invoiced against index numbers 493 and 100. Thanks and please let me know if you have any questions. Jeff Denton Developer \| Designer \| Webmaster	Add Attachment
Megan Thibeault	Jun 04, 2015 02:27 PM	Task reassigned to Megan Eichler.	Add Attachment
Miles Rakestraw	Jun 04, 2015 10:22 AM	Apple care is sending a box to ship the macbook out for repair. The macbook is with Megan.	Add Attachment
Miles Rakestraw	Jun 03, 2015 12:31 PM	Task reassigned to UCS Tech.	Add Attachment
Miles Rakestraw	Jun 03, 2015 12:31 PM	Left VM.	Add Attachment
Miles Rakestraw	Jun 03, 2015 12:31 PM	Contacted apple care. They believe that the problem is hardware related. Received a price quote for repairs of $329.95. The case number is 818670732. This macbook is not under our GFA system or under warranty so if he wants to have it repaired or a new macbook his department will have to handle the expenses.	Add Attachment
Miles Rakestraw	Jun 03, 2015 10:03 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	Jun 02, 2015 02:21 PM	His laptop is at my desk it is currently pushing his local files up to his H:/ drive. There are a lot when it is done it needs to be re-imaged.	Add Attachment
Miles Rakestraw	Jun 02, 2015 01:35 PM	Managed to get the macbook to start. Called Jeff in to back up all local information to his H: drive.	Add Attachment
Lexie Widmer	Jun 02, 2015 01:05 PM	Continuation of SR 57095.	Add Attachment
Alyssa Little	Jun 02, 2015 12:48 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alyssa Little	Jun 02, 2015 12:48 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alyssa Little	Jun 02, 2015 12:48 PM	Brought laptop back in and said that after Dyl brought it back he started using it and it seemed to be working fine until it crashed again	Add Attachment
Dyl Karbia	Jun 02, 2015 12:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jun 02, 2015 12:01 PM	I was able to get hold of Jeff and return his MAc book after resetting the PRAM on his system. It works just fine.	Add Attachment
Alyssa Little	Jun 02, 2015 10:32 AM	**This is an email** Hello, My MacBook is being looked at by UCS techs today ... I was wondering if you could do me a favor. I have a few files on the machine that I would love to get so I can continue working on a project. If a tech is able to boot up the machine, can you call me on my cell at 503-784-7046? I'll come over with a USB drive and copy the files. If this isn't possible, that's ok. Thanks for all you help! Jeff	Add Attachment
Meghann Thilberg	Jun 02, 2015 08:57 AM	he left it with us and we told him he will be updated by the end of the day on its status.	Add Attachment
Meghann Thilberg	Jun 02, 2015 08:56 AM	his mac crashed and won't turn on.	Add Attachment