Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Jun 02, 2015 02:01 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140634 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	6YH3D42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	6YH3D42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:B7:ED:B0

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Jul 16, 2015 08:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jun 02, 2015 04:14 PM	Task reassigned to Nathan Sauer.	Add Attachment
Lexie Widmer	Jun 02, 2015 04:14 PM	John said to assign to you so you would know it was done. He will check in with you in case you need anything else. Computer is on the shelf between the 009/008 rooms.	Add Attachment
Lexie Widmer	Jun 02, 2015 04:12 PM	Wolfvision and Starboard installed.	Add Attachment
Lexie Widmer	Jun 02, 2015 04:12 PM	Computer is setup and ready to deploy.	Add Attachment
Lexie Widmer	Jun 02, 2015 02:14 PM	Started image.	Add Attachment
Lexie Widmer	Jun 02, 2015 02:14 PM	Task reassigned to Lexie Widmer.	Add Attachment
Sarah Pettigrew	Jun 02, 2015 02:01 PM	NEW EQUIP SETUP: A Dell computer needs to be setup and delivered to ITC205 and needs to be imaged for a smart classroom. The WOU # of the computer is 20140634. The computer is with the techs in ITC 008.	Add Attachment