Service Request Ticket

Service Request Information

CONTACT	Name	Behling, Mylisa	Date	Jun 02, 2015 02:18 PM
	Department	College of Liberal Arts and Sciences	Phone	88226
	Location		Email	behlingm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120870 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	j7g64x1	Location	PDR
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0089918 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:0E:FB:5C
	Wireless NIC	1C:3E:84:C6:87:1A
	Bluetooth NIC	2C:D0:5A:85:E5:8C

TECHS	Submitted by	Zach Myers	Contact	zmyers14@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jun 03, 2015 04:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jun 03, 2015 04:56 PM	Delivered.	Add Attachment
Lexie Widmer	Jun 03, 2015 04:44 PM	Done.	Add Attachment
Lexie Widmer	Jun 03, 2015 03:29 PM	Laptop is by my desk. Setting it up.	Add Attachment
Lexie Widmer	Jun 03, 2015 03:27 PM	Task reassigned to Lexie Widmer.	Add Attachment
Vikas Sharma	Jun 03, 2015 08:23 AM	Started Imaging.	Add Attachment
Zach Myers	Jun 02, 2015 02:18 PM	This laptop is being reimaged on my desk.	Add Attachment