Service Request Ticket

Service Request Information

CONTACT	Name	Hernandez-Hunter, Anna	Date	Jun 02, 2015 02:45 PM
	Department	Multicultural Student Services	Phone	88195
	Location		Email	hernana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130890 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43S7V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43S7V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:51:80

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 05, 2015 01:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 05, 2015 01:21 PM	Delivered New setup on 6/5/2015.	Add Attachment
John Rushing	Jun 05, 2015 01:14 PM	Task reassigned to John Rushing.	Add Attachment
Babatunde Idahor	Jun 04, 2015 12:32 PM	Task reassigned to Megan Eichler.	Add Attachment
Babatunde Idahor	Jun 04, 2015 12:32 PM	Set-up complete.	Add Attachment
Megan Thibeault	Jun 04, 2015 11:50 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Jun 04, 2015 11:48 AM	once it is ready to go please put in my queue	Add Attachment
Vikas Sharma	Jun 03, 2015 08:30 AM	Started Imaging	Add Attachment
Sarah Pettigrew	Jun 02, 2015 02:45 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to WUC 212 for the Student Worker Station. Anna Hunter can be contacted for more information. The WOU # of the new computer is 20130890 and the new monitor is 20130969. The WOU # of the old computer is 20091018 and the old monitor is 20091048. The new equipment is on the GFA shelf in the hallway.	Add Attachment