Service Request Ticket - # 57131

Service Request Information

CONTACT Name Ayer, Lyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 02, 2015 04:19 PM
Department Phone 88328
Location Email ayerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110620[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 8R5HLS1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro Software MS Office 2010 Pro Plus from P0084381 installed as Office 2007; FileMaker Pro(v.13) license from P0093048

Wired NIC 18:03:73:4F:BC:E1

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Jun 05, 2015 08:12 AM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Jun 05, 2015 08:12 AM 
Did her java update and she made another SR 57144 thats 
why i am closing this
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Vikas Sharma Jun 03, 2015 11:04 AM 
The person was not available during that time.
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Katie Halvorson Jun 03, 2015 10:24 AM 
She called and said she would like someone to come
over asap, if possible so she can get some work done.
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Vikas Sharma Jun 03, 2015 08:20 AM 
Task reassigned to Vikas Sharma.
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Ryan Ripp Jun 02, 2015 04:35 PM 
She would like to have a tech sent over in between 
10:00am and 1:00pm tomorrow.
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Ryan Ripp Jun 02, 2015 04:19 PM 
Ayer is nervous about the Java update that 
keeps coming up, and is wondering if it is 
legitimate or a virus. Says she won't touch the 
computer until someone goes over and takes a 
look. Her callback number is (88328).
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