Service Request Ticket

Service Request Information

CONTACT	Name	Haralson, Connie	Date	Jun 03, 2015 09:29 AM
	Department	Registrar’s Office	Phone
	Location		Email	haralsonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130625 (opens in a new window)	Bldg/Room	ACK
	Service Tag	7HNVWZ1	Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	7hnvwz1	Location	UNKNOWN \| PDR
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 from P0093568; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 AUG2015; Adobe CC2015 TRANSFERRED AUG2015 SR57922 LICENSE SUBSCRIPTION CANCELED MAY2016- deserialize Adobe CC2015 then reinstall Acorbat DC
	Wired NIC	EC:F4:BB:11:3F:20
	Wireless NIC	AC:7B:A1:8E:55:DF
	Bluetooth NIC	AC:7B:A1:8E:55:E3

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Jun 03, 2015 11:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Jun 03, 2015 11:35 AM	Reorganized cords, connected local printer, had her log in through Ethernet on laptop	Add Attachment
Ruby Tidwell	Jun 03, 2015 10:58 AM	88187	Add Attachment
Ruby Tidwell	Jun 03, 2015 10:55 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Katie Halvorson	Jun 03, 2015 09:29 AM	**This is an email** I would like someone to come to Room 106 to assist with 'wires' from computer set-up. I have A LOT of wires on top of my desk that would would look better beside the desk, or on the floor. Also, I would like to see if my computer will connect to a printer in the same office. I think it is a local printer, and may need moved to connect to my desk top computer. Also, there is a "REGISTRAR" laptop that I would like to have a little information so that I can take it home with me. Thank you. -- Connie Haralson	Add Attachment