Service Request Ticket - # 57140

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2015 11:20 AM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070141[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 21GBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:53:01:06


TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Jul 02, 2015 03:13 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Dale Goodell Jul 02, 2015 03:13 PM
Had to download and install EngraveStudio software
as well as device drivers.  Tricia tested the
engraver and it works.
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Dale Goodell Jul 01, 2015 03:42 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Dale Goodell Jul 01, 2015 03:41 PM
Templates and other engraver-related files have
been copied to the new machine, in the folder
C:\Engraver
and have been backed up to the I: drive in this folder
I:\Staff\Engraver
I have made Tricia Flaherty (mash\flahert) and
Sarah Pettigrew (mash\spettigrew) both local
admins on this machine.

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Dale Goodell Jul 01, 2015 02:09 PM
Task reassigned to Dale Goodell.
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Dale Goodell Jul 01, 2015 01:35 PM
Moved in AD to facstaff/ucs/computers.
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Lexie Widmer Jun 08, 2015 04:31 PM
Installed drivers, Dr. Engrave and 3D Engrave, the
only full software packages.
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Lexie Widmer Jun 08, 2015 04:12 PM
Tricia has asked that we verify with her before we
make the actual swap, as there's a lot of traffic
for it right now.  In the meanwhile, we can
install Roland EGX-350 desktop engraver software,
and double make sure that the templates are copied
over from the xp station.  
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Lexie Widmer Jun 04, 2015 05:02 PM
It's by the imaging station.
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Lexie Widmer Jun 04, 2015 04:35 PM
Box is setup up. 
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Lexie Widmer Jun 04, 2015 04:04 PM
Setting up 20090533[Edit Inv]
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Megan Thibeault Jun 03, 2015 11:20 AM
Please get a WIN7 box setup to replace the xp box
that the engraver uses. 

**Make sure that all files and templates related
to engraving are backed up and moved over to the
new box**
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