Service Request Ticket - # 57142

Service Request Ticket - # 57142

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Silva, Christopher	Date	Jun 03, 2015 12:07 PM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	silvac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20071133 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet P4515n Printer #CB514A
	Serial No.	CNDY201034	Location	PDR
	Model	CB514A	Hostname	prozac.wou.edu
	Notes	IP:140.211.64.43	Ink/Toner Refill
	Wired NIC	00:1B:78:25:6C:49

TECHS	Submitted by	Emily Watson	Contact	ewatson13@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jun 11, 2015 03:32 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Megan Thibeault	Jun 11, 2015 03:32 PM	new paper tray fixed the issue	Add Attachment
Megan Thibeault	Jun 03, 2015 04:18 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Jun 03, 2015 04:18 PM	PR8520	Add Attachment
Megan Thibeault	Jun 03, 2015 04:14 PM	needs a new tray 2	Add Attachment
Ruby Tidwell	Jun 03, 2015 02:47 PM	HC-Prozac on Krusty	Add Attachment
Ruby Tidwell	Jun 03, 2015 02:46 PM	Task reassigned to Megan Eichler.	Add Attachment
Ruby Tidwell	Jun 03, 2015 02:45 PM	Went back down a few more times; it is displaying an error that tray 1 has no paper, but we want it to print to tray 2, which is already the default in all the preferences (on the computer side). Tried messing with settings and performing the cold reset with no success. It will, however, print to tray 1 just fine.	Add Attachment
Ruby Tidwell	Jun 03, 2015 02:43 PM	To perform cold reset, press and hold OK just after turning on, and release when all three lights are on; press the down arrow to access the menu and select cold reset	Add Attachment
Ruby Tidwell	Jun 03, 2015 12:46 PM	Tried restarting, moving paper, unplugging, etc. Settings seemed to be okay (uses right size of paper, tray, etc)	Add Attachment
Ruby Tidwell	Jun 03, 2015 12:11 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Emily Watson	Jun 03, 2015 12:07 PM	Staff unplugged/turned off printer for 10 minutes and no change. As well as changed the printer paper. Available anytime.	Add Attachment