Service Request Ticket

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Service Request Information

CONTACT	Name	Rezell, Deborah	Date	Jun 03, 2015 12:29 PM
	Department	University Computing Solutions	Phone	88975
	Location		Email	rezelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091306 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	53N0KM1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53N0KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 8 Pro, 64 bit	Software	Machine upgraded to 8.1 for testing 6/27/2014 WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:FB:F3

TECHS	Submitted by	Emily Watson	Contact	ewatson13@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Tracking

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Jul 15, 2015 10:47 AM	Task reassigned to Nick Moore.	Add Attachment
Nick Moore	Jul 15, 2015 10:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Jul 15, 2015 10:47 AM	**This is an incoming email** This had been taken care of. Thanks DEBORAH REZELL DIGITAL MEDIA PRODUCER WESTERN OREGON UNIVERSITY 503-838-8975 - ITC004-5	Add Attachment
Nick Moore	Jul 15, 2015 10:37 AM	**This is an outgoing email** Hi Deborah, We were just following up with you regarding a service request that we have for you. (#57143) Description: PC needs to be changed back to windows 7 to run duplication software We were wondering if this has been resolved for you or if we can still be of assistance with this. If so could we have a bit more information on what is needed. Also if we could have a chance to sit down with you or a student to walk us through the issues you are having. Thanks, Nick Moore	Add Attachment Public
Vikas Sharma	Jun 30, 2015 10:38 AM	She is on vacation and will be back on july 7th	Add Attachment
Megan Thibeault	Jun 10, 2015 03:09 PM	update?!	Add Attachment
Katie Halvorson	Jun 08, 2015 09:12 AM	Nevermind, she found it. ha.	Add Attachment
Katie Halvorson	Jun 08, 2015 09:04 AM	Deborah came by and said that she had a starter disc in a slip for the duplicator machine and it is no longer there. She said the slip is but not the disc and was wondering if the tech who came over to help knew anything...	Add Attachment
Lexie Widmer	Jun 04, 2015 04:34 PM	Miles installed and setup the BravoPro publisher and associated software. It can print discs now, but fails when copying discs. It will read in the desired disc fine, then reject all blank discs. After some fiddling, it can copy from the upper tray, and the computer/software kept crashing. We can swap hard disks or troubleshoot hardware, but Deborah would like to print some disks before we troubleshoot more. She is also okay with working with the upper working tray. She will check back in with us tomorrow.	Add Attachment
Miles Rakestraw	Jun 04, 2015 10:57 AM	Task reassigned to UCS Tech.	Add Attachment
Miles Rakestraw	Jun 04, 2015 10:54 AM	PC is ready to go just needs the Primavera Bravo Pro software installed. I could not find it on the T drive. I called Deborah to see if she has is. Left Vm.	Add Attachment
Miles Rakestraw	Jun 04, 2015 10:34 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Zach Myers	Jun 03, 2015 03:35 PM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Jun 03, 2015 03:35 PM	It's added to the domain.	Add Attachment
Zach Myers	Jun 03, 2015 02:32 PM	It's imaging on my desk. Deborah let me know that to get the printer working when installing the computer, you have to turn on the computer and have it set up before hooking up the printer.	Add Attachment
Megan Thibeault	Jun 03, 2015 01:45 PM	Task reassigned to Zach Myers.	Add Attachment
Emily Watson	Jun 03, 2015 12:29 PM	**This is an email** After 2pm today I should be back from my media mtg. Thanks!	Add Attachment
Emily Watson	Jun 03, 2015 12:29 PM	**This is an email** The following PC in Master Control is used to print/duplicate DVD/BluRay/CD's. The printer needs to run on Windows 7 - the machine was upgraded to Windows 8, with 7 still used for the printer. It has been a constant struggle...and it's not working again. I need this machine yesterday for duplication and for upcoming commencement orders. Please change the entire machine back to Windows 7 only and reinstall the printer program for the Primavera Bravo Pro. #20091306 - located in Machine Rack Thanks, Deborah	Add Attachment