Service Request Ticket - # 57150

Service Request Ticket - # 57150

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Service Request Information

CONTACT	Name	Denno, Nicole	Date	Jun 03, 2015 03:33 PM
	Department	Athletics	Phone	88251
	Location		Email	dennon@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090932 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	hvklql1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:8E:6A:E2

TECHS	Submitted by	Zach Myers	Contact	zmyers14@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Tracking

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Jun 09, 2015 12:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Jun 09, 2015 12:37 PM	Replacement PC delivered. Loaner brought back to office.	Add Attachment
Miles Rakestraw	Jun 09, 2015 12:07 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Ryan Ripp	Jun 09, 2015 11:38 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Ryan Ripp	Jun 09, 2015 11:38 AM	Nicole just called asking why we missed the meeting time 15 minutes ago in her office. Her contact number is (88251).	Add Attachment
Meghann Thilberg	Jun 09, 2015 08:13 AM	Called and is available for you to be at her office to switch them out at 11:15am today (6/9)	Add Attachment
Ruby Tidwell	Jun 08, 2015 11:39 AM	Looks like its ready to go - added her as admin Left VM	Add Attachment
Zach Myers	Jun 04, 2015 04:05 PM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Jun 04, 2015 03:14 PM	Task reassigned to Zach Myers.	Add Attachment
Zach Myers	Jun 04, 2015 02:54 PM	20090932 is on my desk, being imaged.	Add Attachment
Zach Myers	Jun 04, 2015 02:31 PM	I'm bringing her 20091282.	Add Attachment
Miles Rakestraw	Jun 04, 2015 11:03 AM	Will probably be easiest to bring her a loaner and re-image her machine at the office.	Add Attachment
Emily Watson	Jun 04, 2015 10:28 AM	Nicole will be in her office at 2:30 this afternoon for the replacement/update.	Add Attachment
Babatunde Idahor	Jun 04, 2015 09:35 AM	Left a VM.	Add Attachment
Megan Thibeault	Jun 03, 2015 04:19 PM	We just need to update her OS the machine is fine. Make sure to update in inventory what OS it has when finished.	Add Attachment
Zach Myers	Jun 03, 2015 03:33 PM	She needs to be emailed so that a time for her computer to be replaced/updated can be set up.	Add Attachment