Service Request Ticket

Service Request Information

CONTACT	Name	Behmard, Hamid	Date	Jun 03, 2015 04:43 PM
	Department	Mathematics	Phone	88869
	Location		Email	behmarh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140673 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Air 11-inch #Z0RK
	Serial No.	C02PP0QBGFWK	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	SHARED WITH iMac desktop W#20120654:MS Office 2011 Std for MAC from P0088808
	Wireless NIC	98:E0:D9:AB:EE:DB
	Bluetooth NIC	98:E0:D9:AB:EE:DC

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 08, 2015 10:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 08, 2015 10:54 AM	delivered on 6/8/2015	Add Attachment
John Rushing	Jun 08, 2015 08:09 AM	Sent email to schedule delivery time.	Add Attachment
John Rushing	Jun 08, 2015 08:03 AM	Task reassigned to John Rushing.	Add Attachment
Ruby Tidwell	Jun 05, 2015 02:40 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jun 05, 2015 02:40 PM	Checked status, updated, browsers, java, shockwave, silverlight, MSO, Sophos, etc. Needs to be added to AD, then ready to deploy from what I can tell.	Add Attachment
Vikas Sharma	Jun 05, 2015 08:38 AM	Started Updating.	Add Attachment
Sarah Pettigrew	Jun 03, 2015 04:45 PM	There are also 2 additional adapters that need to be delivered with the laptop. They are with the laptop on the shelf.	Add Attachment
Sarah Pettigrew	Jun 03, 2015 04:43 PM	NEW EQUIP SETUP: A MacBook Air needs to be setup and delivered to Hamid Behmard in MNB 119. The WOU # of the laptop is 20140673. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment