Service Request Ticket - # 57156

Service Request Information

CONTACT Name Parker, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 04, 2015 08:34 AM
Department Human Resources Phone 88287
Location Email parkera@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110556[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. 1N1F7R1 Location PDR

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007, Adobe Acrobat PRO 10 Windows License from P0083922

Wired NIC D4:BE:D9:17:C8:51


Wireless NIC 10:0B:A9:53:5C:88


Bluetooth NIC 7C:E9:D3:FE:30:A3

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jun 11, 2015 11:47 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jun 11, 2015 11:47 AM 
I was able to get hold of Amy this afternoon and
saw the error message she was encountering on her
machine. I look up the error message which said"
Windows detected a hard disk problem". There was
some instruction online that I follow using the
gpedit.msc. That resolve the problem. The machine
works just fine.
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Ryan Ripp Jun 09, 2015 04:26 PM 
****This is an email****
Dear UCS,

Recently Dayl, your technician helped me a 
great deal with backing up my data.  We thought 
this might solve the problem but I am still 
regularly getting server errors.  Am working at 
home today because of the heat issues in Todd 
Hall, but will be in in the morning and was 
wondering if someone could look at the laptop 
once again to check this issue.  

Below is the previous request number.  Thank 
you.  Amy

Your service request information:
Service Request # 57156
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Megan Thibeault Jun 04, 2015 08:34 AM 
Amy called in saying that she has disk space
issues on her computer. She wants some assistance
with moving her local files to a network drive.
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