Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jun 04, 2015 10:23 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091514 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5310KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0075227, Adobe Design Std CS5 WIN from P0075227 installed as CS4 Design Std, Strater by Golden Software 4.0 (ver.4.3.1603) from P0096297
	Wired NIC	B8:AC:6F:83:F7:6F

TECHS	Submitted by	Emily Watson	Contact	ewatson13@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Jun 04, 2015 12:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Jun 04, 2015 12:36 PM	Will open up a new SR request for this machine : 20120152, since it's under warranty.	Add Attachment
Babatunde Idahor	Jun 04, 2015 12:35 PM	The power unit was faulty and I swapped it with an old computer we kept here as spare parts.	Add Attachment
Babatunde Idahor	Jun 04, 2015 12:34 PM	Machine with wou: 20091517 is fixed and returned.	Add Attachment
Babatunde Idahor	Jun 04, 2015 11:19 AM	Contact person : Dave(Lab Instructor)	Add Attachment
Babatunde Idahor	Jun 04, 2015 11:18 AM	I just retrieved two PC computer from the NS lab with wou#: 20091517 and 20120152 both machines are having the same problem(i.e not booting-up).	Add Attachment
Babatunde Idahor	Jun 04, 2015 10:28 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Emily Watson	Jun 04, 2015 10:23 AM	PC 20091517: Doesn't turn on, just a yellow flashing light.	Add Attachment
Emily Watson	Jun 04, 2015 10:23 AM	Location: NS 218 PC 20091514: Issues connecting to scanner, disabled sound (unable to turn back on). Cannot access student drives, was resolved temporarily,by using power cycle but problem persisted when logging out and in again.	Add Attachment