Service Request Ticket - # 57162

Service Request Information

CONTACT Name Jackson, Trever   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 04, 2015 01:51 PM
Department Campus Public Safety Phone 88481
Location Email jacksont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101146[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55LVFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:AC:27

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jul 07, 2015 03:26 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing Jul 07, 2015 12:04 PM 
He followed the procedure and was waiting to see 
if it fixed the error.  I emailed him today to 
see if it has still working.
 Add Attachment
John Rushing Jun 25, 2015 09:51 AM 
Trever is on nights now so he is trying a 
procedure I emailed him to reset the PrintKey  
back to defaults.  I emailed him today to see how 
the procedure went and if he was still getting 
error messages.
 Add Attachment
Katie Halvorson Jun 11, 2015 08:15 AM 
Status changed from (5) Completed to (1) Pending
 Add Attachment
Katie Halvorson Jun 11, 2015 08:15 AM 
He called to say the problem is happening again. 
The same error is coming up.
 Add Attachment
John Rushing Jun 04, 2015 03:18 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing Jun 04, 2015 03:18 PM 
I end tasked the print screen application and 
started it back up.  I also did some testing to 
make sure the issue did not repeat.
 Add Attachment
John Rushing Jun 04, 2015 02:54 PM 
Task reassigned to John Rushing.
 Add Attachment
Ryan Ripp Jun 04, 2015 01:51 PM 
Earlier today Officer Jackson used the 
screenshot function on his computer in the 
office over there, and since then an error on 
the screen will not go away titled "Warning: 
Invalid Picture Type". He would like this error 
to go away, as it is obstructing the other 
functions on the computer. His callback number 
is 88481, and he would like for it to be taken 
care of today if possible. (He asked for the 
priority to be raised).
 Add Attachment