Service Request Ticket

Service Request Information

CONTACT	Name	Nail, Ike	Date	Jun 04, 2015 04:05 PM
	Department	Creative Arts/Music	Phone	88341
	Location		Email	naili@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100665 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C17FD7M4DH2G	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0079025
	Wired NIC	C8:2A:14:1A:36:1C
	Wireless NIC	E0:F8:47:2D:7D:3A
	Bluetooth NIC	E0:F8:47:2D:7D:3B

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Jun 04, 2015 04:47 PM	Task reassigned to Zach Myers.	Add Attachment
Zach Myers	Jun 04, 2015 04:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Jun 04, 2015 04:46 PM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Jun 04, 2015 04:46 PM	He was trying to play some movies he'd recorded, and it looks like most of the problem is because his computer is around 5 years old. I advised him to try ejecting and reinserting the device when it wouldn't play.	Add Attachment
Zach Myers	Jun 04, 2015 04:26 PM	Task reassigned to Zach Myers.	Add Attachment
Zach Myers	Jun 04, 2015 04:19 PM	Left VM	Add Attachment
Ryan Ripp	Jun 04, 2015 04:05 PM	Unfortunately the CD/DVD input on Ike's Mac is not functioning properly. He would like someone go take a look at it when they get the time, and to call him at (88341) to set up a meet.	Add Attachment