Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Jun 04, 2015 04:28 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101444 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	44XTJQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0080959, Adobe Acrobat Pro 10 WIN and TRANSFERRED to new cpu W#20141152 SR 59555 MAR2016: DreamWeaver CS5.5 WIN from P0071871; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;
	Wired NIC	78:2B:CB:A6:63:32

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jun 04, 2015 04:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jun 04, 2015 04:57 PM	Took it off the domain and rebound it. Everything appeared to be back to normal. The student worker will let Chris know it's fixed.	Add Attachment
Lexie Widmer	Jun 04, 2015 04:38 PM	Task reassigned to Lexie Widmer.	Add Attachment
Ryan Ripp	Jun 04, 2015 04:28 PM	Chris called in letting us know that the student computer at the info desk is malfunctioning, stating "Temporary Account Login, Please Try Again", every time a student attempts to use the computer. His callback number is 88418.	Add Attachment