Service Request Ticket - # 57168

Service Request Ticket - # 57168

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Taylor, Steve	Date	Jun 04, 2015 04:37 PM
	Department	Natural Science/ Earth and Physical Science	Phone	88398
	Location		Email	taylors@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091514 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5310KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0075227, Adobe Design Std CS5 WIN from P0075227 installed as CS4 Design Std, Strater by Golden Software 4.0 (ver.4.3.1603) from P0096297
	Wired NIC	B8:AC:6F:83:F7:6F

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Jun 08, 2015 12:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Jun 08, 2015 12:29 PM	Checked out the computer - the sound bar was not plugged in to the machine. Works fine now. All the drives were mapping fine for me and the other student who was there, but ran gpupdate and left a note of how to manually get to your H: in case they had more issues.	Add Attachment
Ruby Tidwell	Jun 08, 2015 12:03 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Katie Halvorson	Jun 08, 2015 12:01 PM	He called and said he will be in till about 4 today and to come over whenever.	Add Attachment
Vikas Sharma	Jun 08, 2015 08:50 AM	Left VM	Add Attachment
Babatunde Idahor	Jun 05, 2015 04:49 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Jun 05, 2015 03:20 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Katie Halvorson	Jun 05, 2015 12:10 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Jun 05, 2015 12:10 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Ryan Ripp	Jun 05, 2015 08:31 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Ryan Ripp	Jun 05, 2015 08:31 AM	Called, left VM requesting revised WOU#.	Add Attachment
Megan Thibeault	Jun 05, 2015 08:26 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jun 05, 2015 08:26 AM	Incorrect WOU#, please get the correct one	Add Attachment
Ryan Ripp	Jun 04, 2015 04:37 PM	Upon logging in to the computer, students are unable to toggle any type of sound control. Additionally, their H/I-Drives are only made available upon a hard reset of the machine, and fail to display upon logging in. Dr. Taylor's callback number is (88398).	Add Attachment