Service Request Ticket

Service Request Information

CONTACT	Name	Baldwin, Paula	Date	Jun 05, 2015 12:48 PM
	Department	Humanities Division	Phone	88065
	Location		Email	baldwinp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120652 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25K80KLDNML	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0088808, EndNote X6 for MAC from P0090632
	Wired NIC	10:DD:B1:A4:C4:9C
	Wireless NIC	8C:2D:AA:4B:DB:73
	Bluetooth NIC	8C:2D:AA:4B:DB:74

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Jun 08, 2015 11:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Jun 08, 2015 11:19 AM	replaced batteries with new ones and the mouse is working fine.	Add Attachment
Nick Moore	Jun 05, 2015 01:15 PM	I need to call apple to get the mouse replaced.	Add Attachment
Nick Moore	Jun 05, 2015 01:14 PM	Task reassigned to Nick Moore.	Add Attachment
Katie Halvorson	Jun 05, 2015 12:48 PM	She had someone come over and swapped out her broken wireless for wired mouse. She was told someone would check on warranty for another wireless mouse but hasn't heard anything and can't remember what the tech looked like. Broken mouse is with her and there is no WOU# on it.	Add Attachment