Service Request Ticket

Service Request Information

CONTACT	Name	Zhang, Weiwei	Date	Jun 08, 2015 10:31 AM
	Department	Center for Academic Innovation	Phone	88918
	Location		Email	zhangw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130431 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch, Intel Core i7 #Z0PG
	Serial No.	D25LP190F8JC	Location	PDR
	CPU	Intel Core i7(3.4GHz quad core, 6MB L3 cache)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0092469, Adobe CS6 Master Coll. from P0092469, ScreenFlow 4 from VISA2013003797; Gifox Pro v2.* VISA2019010246 Order11599 SR#;

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Jun 12, 2015 11:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Jun 12, 2015 11:11 AM	set up and delivered. I let Weiwei know to call if she has any other problems.	Add Attachment
Zach Myers	Jun 10, 2015 01:43 PM	I assume Nick imaged the computer, as I was able to log in with no problems. I installed ScreenFlow 4 but everything else was set up.	Add Attachment
Nick Moore	Jun 08, 2015 11:21 AM	The system is running into a lot of issues with keychain and creating user accounts. brought the computer back to the office and am about to put a clean image onto the machine.	Add Attachment
Katie Halvorson	Jun 08, 2015 10:31 AM	**This is an email** Thank you for your timely response. I took a picture of the screen. Please see image below. Let me know if you had trouble reading the text.	Add Attachment
Katie Halvorson	Jun 08, 2015 10:31 AM	**This is an email** Hello, We recently had our Mac switched to a new one, but we have some log in issues. Could you please send some help? It's in ITC 205C. Thank you! Weiwei	Add Attachment unnamed.jpg