Service Request Ticket - # 57183

Service Request Information

CONTACT Name Doellinger, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 08, 2015 12:18 PM
Department Social Science Phone 88254
Location Email doellind@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101433[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. 4MMF2Q1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007

Wired NIC 5C:26:0A:60:64:16


Wireless NIC A0:88:B4:4E:FE:CC


Bluetooth NIC C0:F8:DA:E3:8C:4E

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jun 08, 2015 12:46 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jun 08, 2015 12:45 PM 
LAN Proxy settings were set to go to 127.0.0.1.  
I turned them off and the web pages came back.
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John Rushing Jun 08, 2015 12:18 PM 
He is unable to get any of his browsers to work.  
The network icon in the right corner was not 
showing any issues with his connection.
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