Service Request Ticket

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Service Request Information

CONTACT	Name	Shults, Kelsey	Date	Jun 08, 2015 01:51 PM
	Department	Student Engagement	Phone	88064
	Location		Email	shultsk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130080 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	FS2SMX1	Location	PDR
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0091311 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:2C:65:2B
	Wireless NIC	0C:84:DC:A6:C9:72
	Bluetooth NIC	24:FD:52:36:C7:AC

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jun 09, 2015 02:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jun 09, 2015 02:37 PM	Finished setting it up and delivered to the Info Desk.	Add Attachment
Lexie Widmer	Jun 09, 2015 01:06 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Jun 08, 2015 05:14 PM	Named, bound, flash player, shockwave, silverlight, java updated. Still needs everything else.	Add Attachment
Lexie Widmer	Jun 08, 2015 04:31 PM	wrong ticket	Add Attachment
Lexie Widmer	Jun 08, 2015 04:30 PM	Installed drivers, Dr. Engrave and 3D Engrave, the only full software packages.	Add Attachment
Ruby Tidwell	Jun 08, 2015 03:47 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jun 08, 2015 03:47 PM	Image has been started and is almost done - needs to be set up and returned to the WUC info desk. It's to the right of Lexie's desk, and the charger and bag are below.	Add Attachment
Ruby Tidwell	Jun 08, 2015 02:42 PM	It was giving the blue screen error message every time someone logged on. Ran diagnostics - didn't find anything. Starting an image now	Add Attachment
Ruby Tidwell	Jun 08, 2015 02:17 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Kevin Thibeault	Jun 08, 2015 01:51 PM	She called in stating that one of the laptops they rent out at the info desk gives you a registry error when students try to log in. It then brings up the recovery mode and does this cycle over and over. They would like someone to take a look at it whenever possible.	Add Attachment