Service Request Ticket

Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Jun 09, 2015 09:57 AM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130408 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	GMBQTY1	Location	PDR
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0092198, downgraded to Pro Plus 2010,TRANSFER to NEW laptop W#20190230 SEPT2019: DragonNatSpeaking VoiceRecorderEdition v.11 and SonySoundOrganizer v1.1.1 bundled with 20110572 from VISA2011002824(under drivers on T:\1. Drivers\Digital_Voice_Recorder\SONY ICD_PX312D)
	Wired NIC	F0:1F:AF:4D:C2:FC
	Wireless NIC	80:56:F2:95:5F:FF
	Bluetooth NIC	A4:DB:30:22:09:BC

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 09, 2015 10:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 09, 2015 10:24 AM	internet is back up and running for her.	Add Attachment
John Rushing	Jun 09, 2015 10:16 AM	Task reassigned to John Rushing.	Add Attachment
Ryan Ripp	Jun 09, 2015 09:57 AM	Kim is over in ED 113, and will be there until 3:30pm today. She took the laptop from her office downstairs in order to be in a meeting in ED 113. When she did that, her internet on any browser no longer works at all, even though it says "connected" to wou-secure. She has tried troubleshooting all she can and would appreciate it if a tech went over to help her out. Her callback number is (503) 884-3738.	Add Attachment