Service Request Ticket - # 57200

Service Request Information

CONTACT Name Casares, Louann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 09, 2015 10:47 AM
Department Disability Access Services Phone 89241
Location Email casaresl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110892[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 2BW45V1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2BW45V1 Location Ready for PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:11:8D

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Jun 10, 2015 12:02 PM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Jun 10, 2015 12:02 PM 
Uninstall the drivers and checked the event log and it 
worked.
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Vikas Sharma Jun 10, 2015 08:20 AM 
Task reassigned to Vikas Sharma.
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Miles Rakestraw Jun 09, 2015 12:39 PM 
Task reassigned to UCS Tech.
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Miles Rakestraw Jun 09, 2015 12:39 PM 
I could not remember the procedure to delete some
stuff and restart the spooler simultaneously.  If
someone knows how to do this please help me out.
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Miles Rakestraw Jun 09, 2015 12:03 PM 
The secondary issue is known.  Michael is working
on it.
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Ryan Ripp Jun 09, 2015 11:56 AM 
Louann just called updating the secondary issue, 
letting us know that her co-worker Peter Flora is 
having the same "Adela Agular" Issue on Wordpress.
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Ryan Ripp Jun 09, 2015 11:54 AM 
Also having an issue with her portal login, 
stating that her account name is "Adela 
Agular", which she is not. She would like this 
solved as soon as possible, due the fact that 
this is the second time this has happened to 
her. (Secondary Issue).
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John Rushing Jun 09, 2015 11:10 AM 
Task reassigned to Miles Rakestraw.
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John Rushing Jun 09, 2015 11:10 AM 
Task reassigned to John Rushing.
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Miles Rakestraw Jun 09, 2015 11:09 AM 
Task reassigned to Miles Rakestraw.
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Ryan Ripp Jun 09, 2015 10:47 AM 
Louann is unable to connect to the office 
printer over there, while her co-workers still 
have the capability, which entails that it's a 
problem with her computer. She's tried 
troubleshooting it herself without luck,and 
would appreciate if a tech went to check it 
out. She will be in her office until 1:30PM 
today, but any tech going over there will have 
access to the office according to her through 
the ODS desk. Her contact number is (89241).
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