Service Request Ticket - # 57202

Service Request Information

CONTACT Name Hall, CM   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 09, 2015 11:30 AM
Department College of Education Phone 88731
Location Email hallcm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100594[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. FFR2YN1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0078636

Wired NIC 5C:26:0A:32:AD:C7


Wireless NIC 58:94:6B:A6:FF:54


Bluetooth NIC 1C:65:9D:AD:AF:8A

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jun 09, 2015 01:39 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing Jun 09, 2015 01:39 PM 
this was about her google drive account. she had 
two cmhall@wou.edu and cmhall@mail.wou.edu.  We 
downloaded all the files from the cmhall@wou.edu 
to her I drive then uploaded them to her 
cmhall@mail.wou.edu account.
 Add Attachment
Dave Diemer Jun 09, 2015 11:48 AM 
Task reassigned to John Rushing.
 Add Attachment
Ryan Ripp Jun 09, 2015 11:30 AM 
CM is having trouble accessing her hallcm@wou.edu 
email address on the new computer our offices just 
gave her. Her contact number is (88731).
Add Attachment