Service Request Ticket - # 57205

Service Request Information

CONTACT Name Ketcham, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 09, 2015 01:12 PM
Department The Research Institute Phone 89265
Location Email ketchamp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20140358[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT002AG
Serial No. C1MP305ADV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0096004, SPSS Statistics Premium Faculty Pack from P0102741 til NOV-30-2017(Statistics24 in NOV2016) see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack

Wired NIC AC:87:A3:23:65:20


Wireless NIC 24:A0:74:EA:D3:8A


Bluetooth NIC 24:A0:74:EA:D3:8B


TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public

Entered by Date Memo
Lexie Widmer Jun 10, 2015 04:28 PM
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Jun 10, 2015 04:28 PM
SPSS was not updated. (About window still showed
version 22.0.0.)  SPSS also takes forever to load
in her profile.  Uninstalled SPSS, installed SPSS
22, installed Fix Pack 2, mapped h:drive.  She can
now run the function, but it eventually errors to
a processor is not available.  We found a link
that addresses her problem exactly by copying in
the whole error to google. She is going to try the
workaround.  
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Kevin Thibeault Jun 10, 2015 02:10 PM
She is in her office until 4pm today
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Megan Thibeault Jun 10, 2015 12:58 PM
Task reassigned to Lexie Widmer.
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Megan Thibeault Jun 10, 2015 12:53 PM
Task reassigned to UCS Tech.
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Megan Thibeault Jun 10, 2015 12:53 PM
Status changed from (5) Completed to (1) Pending
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Vikas Sharma Jun 10, 2015 10:55 AM
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Jun 10, 2015 10:55 AM
Followed the instructions given by tricia and it worked. 
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Vikas Sharma Jun 10, 2015 08:19 AM
Task reassigned to Vikas Sharma.
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Zach Myers Jun 09, 2015 04:43 PM
Task reassigned to UCS Tech.
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Tricia Flaherty Jun 09, 2015 03:23 PM
Task reassigned to Zach Myers.
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Tricia Flaherty Jun 09, 2015 03:23 PM
I have downloaded the latest fix for this version
MAC 22 it is fix #2 and said that fix #1 was not
required to install so let me know how it goes:
T:\Spss\SPSS2x_TRI TERM
licensesStatisticsPremFacPack\SPSSPremFACPackv22\SPSS_Stats22MAC\22.0-IM-S22STATC-Mac-FP002.dmg
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Zach Myers Jun 09, 2015 02:59 PM
Task reassigned to Tricia Flaherty.
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Zach Myers Jun 09, 2015 02:59 PM
To download the fix, it asks for login information.
This is the link to the download page:

http://www-933.ibm.com/support/fixcentral/swg/selectFixes?
parent=SPSS&product=ibm/Information+Management/SPSS+Statistics&release=2
2.0.0.0&platform=Mac+OSX&function=all

The second fix pack is what we need.
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Zach Myers Jun 09, 2015 01:58 PM
Task reassigned to Zach Myers.
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Ryan Ripp Jun 09, 2015 01:12 PM
Pat is having issues with her SPSS program, 
specifically the code "Statistic Processor Issue". 
Her contact number is (89265).
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