Service Request Ticket - # 57206

Service Request Information

CONTACT Name Catto, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 09, 2015 01:17 PM
Department Strategic Communications & Marketing Phone 88163
Location Email cattol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130461[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Pro 3.7GHz Quad-Core Intel Xeon E5
Serial No. F5KLT0ATF9VM Location PDR

CPU 3.7GHz Quad-core Intel Xeon E5, 10MB L3


OS MAC OS X 10.12 (macOS Sierra) Software [TRANSFER: Adobe CS6 Design &Web Prem from P0090067]; Fetch 5.7(free Ed license); Adobe CC201* subscription NamedUser(Denise Visuano) FEB2017

Wired NIC 70:CD:60:F3:A3:42


Wired NIC 70:CD:60:F3:A3:45


Wireless NIC 18:AF:61:B8:48:76


Bluetooth NIC 18:AF:61:B8:48:77

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact nmoore10@wou.edu 88925

Tracking

Entered by Date Memo
Nick Moore
Email

Public
Entered by Date Memo
Nick Moore Jun 29, 2015 09:31 AM 
Task reassigned to Nick Moore.
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Nick Moore Jun 29, 2015 09:31 AM 
Status changed from (1) Pending to (5) Completed
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Nick Moore Jun 29, 2015 09:31 AM 
******* Incoming Email  ********
Hi Nick,
I checked with Denise and Betty and it looks like they were able 
to set up the desk in Denise's office without unplugging the 
computer. And Betty ended up choosing not to have the desk set 
up yet.
Thanks for following up!!
Lisa
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Nick Moore Jun 25, 2015 02:31 PM 
****This is an outgoing email****
Hi Lisa,

We were just following up with you regarding a service request that 
we have for you.  (#57206)

Description: Computer Setup

We were wondering if you have had the computers set up already or 
if you still needed assistance in setting up the computers. You can 
call UCS anytime and we will have someone come help with set up 
as soon as possible.

Thanks,
Nick Moore
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Public
Megan Thibeault Jun 25, 2015 01:10 PM 
try emailing
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Megan Thibeault Jun 22, 2015 03:34 PM 
Task reassigned to UCS Tech.
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Nick Moore Jun 22, 2015 12:59 PM 
Task reassigned to Nick Moore.
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Nick Moore Jun 22, 2015 12:59 PM 
Left VM.
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Alyssa Little Jun 17, 2015 11:58 AM 
Lisa is going to call after they have the desks
set up so that you know when to come by and set up
the computers.
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Ryan Ripp Jun 09, 2015 01:17 PM 
****This is an email****
Denise Visuano 
201330461 (mac pro) 
20080665[Edit Inv] (big monitor) 
20080666[Edit Inv] (little monitor)
20080642[Edit Inv] (HP printer)
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Ryan Ripp Jun 09, 2015 01:17 PM 
****This is an email****
Denise Visuano, Betty Orwick and myself ordered 
new desks. They are being delivered and set-up 
on June 18. Can you send someone that day to 
come by and hook-up the computers once our new 
desks are set up? 

I imagine it will be a bit staggered, that they 
will do one office at a time. I feel 
comfortable hooking up my computer as I don't 
have a tower, but Denise and Betty will need 
someone to set theirs up.

Thanks,
Lisa
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