Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jun 10, 2015 01:17 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110029 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5SWG4R1	Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	5SWG4R1	Location	Loaner shelf
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081768 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:66:C5:7A
	Wireless NIC	A0:88:B4:B0:51:D4
	Bluetooth NIC	D0:DF:9A:3C:85:48

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Jun 10, 2015 04:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Jun 10, 2015 04:34 PM	Set up and dropped back off at the info desk.	Add Attachment
Ruby Tidwell	Jun 10, 2015 01:46 PM	Ran windows updates (one pertained to MSO) but it was still displaying an error message and wouldn't open. Brought it back to the office to reimage.	Add Attachment
Ruby Tidwell	Jun 10, 2015 01:20 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Kevin Thibeault	Jun 10, 2015 01:17 PM	A student tried to use Microsoft word on this machine and it failed to load. They would like someone to come take a look at it.	Add Attachment