Service Request Ticket

Service Request Information

CONTACT	Name	Beaver, Scott	Date	Jun 10, 2015 02:28 PM
	Department	Natural Science Division	Phone	88205
	Location		Email	beavers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120702 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	BNTPXW1	Description	Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
	Serial No.	bntpxw1	Location	008(Underneath the standup desk)
	CPU	Intel Core i7-3720QM(2.6GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010, FOLLOWING TRANSFERRING TO W#20161092 DEC2017 SR65965--[Adobe Acrobat Pro v9 WIN from P0067126 (previous laptop had old version of DreamWeaver MX 2004 from P0052818 too but not sure if it will work with WIN7), Geometer's Sketch 5 from VISA2009001662, MathType 6.9 WIN from VISA2012003420], WinEdt v8 from VISA2013003812
	Wired NIC	E0:DB:55:E7:63:EB
	Wireless NIC	B8:76:3F:36:25:EE
	Bluetooth NIC	20:16:D8:9B:6D:7D

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Jun 10, 2015 02:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Jun 10, 2015 02:58 PM	Sophos wouldn't uninstall so I ran microsoft's install "Fix it" program, and then Ccleaner afterwards to clean up the registry. Then I plugged in ethernet and reinstalled sophos, worked fine after that.	Add Attachment
Zach Myers	Jun 10, 2015 02:30 PM	Task reassigned to Zach Myers.	Add Attachment
Kevin Thibeault	Jun 10, 2015 02:28 PM	He called in stating that his Sophos downloaded the updates but failed to install them. He is in his office now until 3 and from 4-430 today.	Add Attachment