Service Request Ticket - # 57235

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 11, 2015 07:59 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130891[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43G8V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; Adobe CC20**(NAMED USER)Christopher Mansayon subscription MAY2018 Order#10531;

Wired NIC 34:17:EB:A6:92:EE


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Jun 19, 2015 11:05 AM
Status changed from (1) Pending to (5) Completed
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John Rushing Jun 19, 2015 11:05 AM
delivered on 6/19/2015 at 10am
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John Rushing Jun 19, 2015 09:39 AM
Delivery time set for 10am 6/19/2015
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John Rushing Jun 18, 2015 11:04 AM
also sent email
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John Rushing Jun 18, 2015 08:16 AM
Left VM to schedule a delivery time.
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Megan Thibeault Jun 17, 2015 04:08 PM
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Jun 17, 2015 04:08 PM
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Jun 17, 2015 04:08 PM
John please contact Chris and get this setup
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Babatunde Idahor Jun 16, 2015 09:25 AM
Task reassigned to Megan Eichler.
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Babatunde Idahor Jun 16, 2015 09:13 AM
Task reassigned to UCS Tech.
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Babatunde Idahor Jun 16, 2015 09:13 AM
Set-up Complete.
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Babatunde Idahor Jun 12, 2015 03:07 PM
Imaging...
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Babatunde Idahor Jun 12, 2015 02:39 PM
Task reassigned to Babatunde Idahor.
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Sarah Pettigrew Jun 11, 2015 03:30 PM
Task reassigned to New Equip. Setup.
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Sarah Pettigrew Jun 11, 2015 03:30 PM
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to Christopher Mansayon in HL 117. The WOU # 
of the new computer is 20130891[Edit Inv] and the new monitor is 
20130970[Edit Inv]. The WOU # of the old computer is 20101449[Edit Inv] and the 
old monitor is 20091073[Edit Inv]. The new equipment is on the GFA shelf in 
the hallway. 
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Zach Myers Jun 11, 2015 03:03 PM
Loaner delivered, computer retrieved.
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Ryan Ripp Jun 11, 2015 02:23 PM
Chris just called in letting us know that he will 
be there today until 5:00pm, and tomorrow from 
10:00am - 3:00pm.
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Miles Rakestraw Jun 11, 2015 10:45 AM
Task reassigned to UCS Tech.
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Miles Rakestraw Jun 11, 2015 10:45 AM
Ran diagnostics result is bad hard drive.  Setting
up loaner will get in contact with Christopher at
2 to talk to him about data recovery.
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Miles Rakestraw Jun 11, 2015 10:18 AM
Task reassigned to Miles Rakestraw.
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Katie Halvorson Jun 11, 2015 07:59 AM
He seems to be having a reoccurring issue with his
office computer.  Whenever he leaves the computer
unattended for about 2-3ish hours, he'll come back
and the computer will freeze up and he'll have to
restart and sometimes he will get a blue screen
after he turns the computer back on.  This
happened last night and he left the blue screen up
so hopefully we can see it.  He is working
evenings and won't be in till 2 today but you can
come over in the morning and take a look without
him there.
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