Service Request Ticket

Service Request Information

CONTACT	Name	Oxford, Jeremiah	Date	Jun 11, 2015 09:54 AM
	Department	Natural Science Division	Phone	88680
	Location		Email	oxfordj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091012 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VH7RL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:7D:2E:62

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jun 11, 2015 03:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jun 11, 2015 03:37 PM	Power cycled the computer, which seemed to clear up the issue. Ran a system files check and windows updates. This machine is also GFA eligible, but he didn't think it was worth it until he got back from summer.	Add Attachment
Lexie Widmer	Jun 11, 2015 03:18 PM	Task reassigned to Lexie Widmer.	Add Attachment
Ryan Ripp	Jun 11, 2015 11:47 AM	Jeremiah just called in requesting that a tech stop by today between 2:00PM and 3:00PM to work on his computer.	Add Attachment
Katie Halvorson	Jun 11, 2015 09:54 AM	His computer froze up and he restarted it and then it ran a check for repairs and failed. The computer won't turn on and is stuck on an error screen that says it can't repair itself. He is giving a final from 10-12 today.	Add Attachment