Service Request Ticket - # 57241

Service Request Ticket - # 57241

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Service Request Information

CONTACT	Name	Wolfe, Gail	Date	Jun 11, 2015 11:28 AM
	Department	Financial Aid	Phone	88682
	Location		Email	wolfeg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20110982 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell P2210, Widescreen 22inch monitor w/ soundbar
	Serial No.	CN06H6FX7444523RBFXS	Location	PDR

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Tracking

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Jun 11, 2015 12:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Jun 11, 2015 12:49 PM	Inventory updated.	Add Attachment
Miles Rakestraw	Jun 11, 2015 12:48 PM	Gails Monitor is 20080515	Add Attachment
Miles Rakestraw	Jun 11, 2015 12:46 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	Jun 11, 2015 12:46 PM	Removed 20110982 and put it in PDR pile. Installed Monitor 20080575 and Gail Wolfe's desk. Monitor 20070438 at financial aide reception desk.	Add Attachment
Ryan Ripp	Jun 11, 2015 11:28 AM	**This is an email** One of my monitors seems to be failing. It flickered almost constantly yesterday and today the entire right side of the screen is darker than the left side. The whole display is fairly dark and I have increased the brightness as high as possible. I think it is dying! Are there "extra" monitors available or do we need to purchase one? Now that I have worked with 2 monitors I don't think I can go back to 1. We have a staff person who would like a 2nd monitor at her work station so if you find a pile of extra monitors we could use 2. Thanks, Gail	Add Attachment
Ryan Ripp	Jun 11, 2015 11:28 AM	Gail would like to have one of her computer monitors removed from her office that is malfunctioning (the one listed on the ticket). She would also like to have 2 windows monitors taken to her office. She will be in the office until 5:00PM today, and her contact number is (88682).	Add Attachment