Service Request Ticket

Service Request Information

CONTACT	Name	Hernandez-Hunter, Anna	Date	Jun 11, 2015 11:40 AM
	Department	Multicultural Student Services	Phone	88195
	Location		Email	hernana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130888 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	4419V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	4419V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:53:0B

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Lexie Widmer	Jun 11, 2015 05:02 PM	Task reassigned to Dyl Karbia.	Add Attachment
Lexie Widmer	Jun 11, 2015 05:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jun 11, 2015 05:02 PM	Activated Java, enabled NPAPI. Good to go.	Add Attachment
Lexie Widmer	Jun 11, 2015 04:37 PM	She called in saying it was still not working for her.	Add Attachment
Lexie Widmer	Jun 11, 2015 04:35 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Jun 11, 2015 04:35 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Dyl Karbia	Jun 11, 2015 01:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jun 11, 2015 01:16 PM	I was able to get access to the machine by the receptionist. uninstalled and re-installed java on the machine. Banner works just fine.	Add Attachment
Dyl Karbia	Jun 11, 2015 11:50 AM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Jun 11, 2015 11:50 AM	+-	Add Attachment
Ryan Ripp	Jun 11, 2015 11:40 AM	Anna is currently unable to access banner in spite of trying everything she can as far as troubleshooting goes. The error that she is getting is consistently saying that there is some sort of a plug-in failure. She will be out of her office for most of the day, so in order to gain access she wants whomever goes to just ask the office coordinator there Marlene to let you in. Her contact number is 88737.	Add Attachment