Service Request Ticket

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Service Request Information

CONTACT	Name	Kunda, Sue	Date	Jun 11, 2015 12:35 PM
	Department	Library & Media Services	Phone	88893
	Location		Email	kundas@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140657 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPP2AYDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298; Snagit 2020 v.20 Ed VISA2019011035 & Camtasia 2020 Education v.20 Upg VISA2019011035 MAY2020;
	Wired NIC	98:5A:EB:CC:90:34
	Wireless NIC	C0:CE:CD:EB:71:C5
	Bluetooth NIC	C0:CE:CD:EB:71:C6

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jun 19, 2015 11:39 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Jun 19, 2015 11:39 AM	completed	Add Attachment
Megan Thibeault	Jun 17, 2015 04:20 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Jun 16, 2015 02:28 PM	**This is an email** Sue, I can get another used monitor for you. Friday at 10am? Thanks, Megan	Add Attachment
Megan Thibeault	Jun 16, 2015 02:28 PM	**This is an email** Oh, yay! I'm so looking forward to my new computer. By any chance, do you also have a monitor for me? Either way, I'm free Friday from 9-11 and 1-4. Would that work for you? Best, Sue	Add Attachment
Megan Thibeault	Jun 16, 2015 01:52 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jun 16, 2015 01:52 PM	**This is an email** Sue, I have a new MacBook Pro to get setup for you. This should be a quick setup, just need to make sure your have admin rights, network drives, printers, bookmarks, etc. I was wondering what your schedule looked like for the rest of the week? Thanks, Megan	Add Attachment
Megan Thibeault	Jun 16, 2015 08:26 AM	Task reassigned to Megan Eichler.	Add Attachment
Ruby Tidwell	Jun 12, 2015 11:57 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jun 12, 2015 11:57 AM	********************************************* Please join to AD, then ready to deploy *********************************************	Add Attachment
Ruby Tidwell	Jun 12, 2015 11:53 AM	Joined to domain, ran updates, installed sophos, flash, java, silverlight, shockwave, firefox, chrome, set homepages, configured wifi, etc.	Add Attachment
Ruby Tidwell	Jun 12, 2015 11:07 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Sarah Pettigrew	Jun 11, 2015 12:35 PM	NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and delivered to Sue Kunda in HL 208B. The WOU # of the new laptop is 20140657. The WOU # of the old laptop is 20101430 and she also has a monitor that she will be keeping WOU#20101481. She would also like an additional 22" spare monitor for a dual monitor setup. The new equipment is on the shelves across from the restroom in ITC 009.	Add Attachment