Service Request Ticket

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Service Request Information

CONTACT	Name	Hedgepeth, Sandra	Date	Jun 11, 2015 12:42 PM
	Department	Creative Arts/Theater-Dance	Phone	88739
	Location		Email	hedgepes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140656 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPP2DDDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from xxxx2014004298 TRANSFERED from W#20090900: Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114
	Wired NIC	98:5A:EB:CC:8F:EA
	Wireless NIC	C0:CE:CD:EB:70:F9
	Bluetooth NIC	C0:CE:CD:EB:70:FA

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jul 31, 2015 11:27 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Jul 31, 2015 11:26 AM	picked up laptop 20090900 on 7/31/15	Add Attachment
John Rushing	Jul 27, 2015 09:22 AM	She was able to transfer files but wanted to try doing Photo albums before sending computer in. I emailed her today to check status.	Add Attachment
John Rushing	Jul 20, 2015 09:16 AM	Emailed Sandy to see how the file transfer went over the weekend from her external. She was getting error messages when copping her files off her desktop. She said she had them saved on an external HD at home.	Add Attachment
John Rushing	Jul 17, 2015 12:01 PM	Delivered on 7/17/2015, she is keeping old computer over weekend to backup files.	Add Attachment
John Rushing	Jul 14, 2015 03:55 PM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
John Rushing	Jul 14, 2015 03:55 PM	Scheduled for Friday at 10am on July 17th.	Add Attachment
John Rushing	Jul 14, 2015 08:16 AM	left VM to setup delivery.	Add Attachment
John Rushing	Jul 13, 2015 10:04 AM	Zack installed the CS5 software.	Add Attachment
John Rushing	Jul 07, 2015 03:00 PM	Needs Adobe Web Premium CS5 and InDesign CS5 installed. I gave the media to Nick.	Add Attachment
Katie Halvorson	Jun 22, 2015 11:09 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katie Halvorson	Jun 22, 2015 11:09 AM	She called and said she cannot migrate till the 30th. She needs EVERYTHING to migrate as well. Including browser bookmarks, ect.	Add Attachment
John Rushing	Jun 18, 2015 10:57 AM	Sent email to setup a time to deliver the laptop.	Add Attachment
John Rushing	Jun 18, 2015 10:07 AM	computer added to Creative Arts in AD	Add Attachment
Babatunde Idahor	Jun 16, 2015 09:26 AM	Task reassigned to John Rushing.	Add Attachment
Ruby Tidwell	Jun 12, 2015 02:34 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jun 12, 2015 02:34 PM	********************************************* Please join to AD, then ready to deploy *********************************************	Add Attachment
Ruby Tidwell	Jun 12, 2015 02:34 PM	Joined to domain, updated, installed sophos, java, firefox, chrome, silverlight, shockwave, flash, reader, configured homepages and wifi	Add Attachment
Ruby Tidwell	Jun 12, 2015 01:37 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Sarah Pettigrew	Jun 11, 2015 12:42 PM	NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and delivered to Sandy Hedgepeth in RA 107. The WOU # of the new laptop is 20140656. The WOU # of the old laptop is 20090900. The new equipment is on the shelves across from the restroom in ITC 009.	Add Attachment