Service Request Ticket

Service Request Information

CONTACT	Name	Neish, Brandon	Date	Jun 12, 2015 11:05 AM
	Department	VP Finance & Administration	Phone	89302
	Location		Email	neishb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130382 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2BY0SY1	Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	2BY0SY1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 10 Enterprise 64bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0092010, downgraded to Pro Plus 2010, Techsmith & Camtasia Studio WINv8.1/SnagIt WINv11.2 bundle from VISA2013003735
	Wired NIC	F0:1F:AF:43:77:B1
	Wireless NIC	3C:77:E6:1F:36:54
	Bluetooth NIC	B0:05:94:F7:23:31

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Jun 12, 2015 01:35 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Jun 12, 2015 01:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Jun 12, 2015 01:35 PM	Called back and checked in. He said the restart worked just fine and it is running again.	Add Attachment
Nick Moore	Jun 12, 2015 11:32 AM	called Brondon and said to power of the computer and restart it with out going in to system recovery to see if that would fix the issue and if it happened again we would be right up to take a look.	Add Attachment
Ruby Tidwell	Jun 12, 2015 11:26 AM	Nick called and gave him some advice; he will call back if he has more trouble.	Add Attachment
Katie Halvorson	Jun 12, 2015 11:05 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Jun 12, 2015 11:05 AM	**This is an email** Hello, Our office laptop (20130382) has been "Preparing for Updates" all morning (since 7:15am this morning) and seems to be stuck but says "Do not restart your computer." Anyway someone might to able to take a look at it or give me some direction on what I should do with it? Thanks!	Add Attachment