Service Request Ticket

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Service Request Information

CONTACT	Name	Silva, Christopher	Date	Jun 15, 2015 02:07 PM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	silvac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120566 (opens in a new window)	Bldg/Room	SHCC 117
	Service Tag	FK43BW1	Description	Dell Latitude E6430s 2.9GHz, 4M cache
	Serial No.	fk43bw1	Location	for use with Medicat software ( with Tom Bryer )
	CPU	Intel Core i7-3520M Processor (2.9GHz, 4M cache)
	OS	Windows 10 Enterprise 64bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007
	Wired NIC	D4:BE:D9:88:08:8C
	Wireless NIC	60:67:20:D3:03:44
	Bluetooth NIC	20:16:D8:91:AE:F3

TECHS	Submitted by	Zach Myers	Contact	zmyers14@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 24, 2015 07:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 24, 2015 07:38 AM	computer delivered on 6/22/15	Add Attachment
John Rushing	Jun 22, 2015 11:40 AM	computer ready to be delivered. He will need to login wired and copy over the remote desktop icon from the root of the C:\ drive	Add Attachment
John Rushing	Jun 22, 2015 10:26 AM	browsers are updated, flash, reader, Sophos, OS updates, and setup wireless.	Add Attachment
John Rushing	Jun 19, 2015 04:52 PM	Windows is activated USB 3.0 drivers installed silvac added as admin added to student health in AD MS Office is activated	Add Attachment
John Rushing	Jun 19, 2015 04:46 PM	computer has been imaged	Add Attachment
Megan Thibeault	Jun 19, 2015 01:03 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jun 19, 2015 01:03 PM	can you work on this, i dont have time	Add Attachment
Babatunde Idahor	Jun 19, 2015 12:27 PM	Task reassigned to Megan Eichler.	Add Attachment
Babatunde Idahor	Jun 18, 2015 01:18 PM	the laptop is on Megan desk. The image process was unsuccessful. We are working on it.	Add Attachment
Babatunde Idahor	Jun 17, 2015 09:58 AM	The boot-sticks weren't working, had to try the others till I found the right one that worked for the laptop. Imaging is working now.	Add Attachment
Babatunde Idahor	Jun 17, 2015 09:53 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Jun 16, 2015 08:11 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Zach Myers	Jun 15, 2015 04:52 PM	The 20120566 computer is getting the "setup was unable to create a new system partition or locate an existing system partition" when being imaged. I couldn't see a USB 3 setting and diskpartition.exe didn't help, does anyone have any other ideas about this?	Add Attachment
Zach Myers	Jun 15, 2015 04:12 PM	Contact changed from Noelle McLaughlin to Christopher Silva.	Add Attachment
Zach Myers	Jun 15, 2015 04:12 PM	20120561 is a separate computer, it's running very very slow and is not at all usable. I ran some updates and ccleaner but it's still bad so I brought it back too. Also, I changed the contact to Chris Silva as Noelle is leaving tomorrow. If for some reason we still have the computers in two weeks, we need to contact Tom Breyer, as Chris Silva will be gone.	Add Attachment
Katie Halvorson	Jun 15, 2015 02:38 PM	20120561- still having issue	Add Attachment
Zach Myers	Jun 15, 2015 02:14 PM	She let me know while I was there that she didnt have any personal files on the computer and so I've started to reimage it. I let her know in an email.	Add Attachment
Zach Myers	Jun 15, 2015 02:07 PM	Shandelle sent me over to check on Noelle's computer, it is giving an error similar to: "The instruction at 0xXXXXXXXX referenced memory at 0xXXXXXXX. The memory could not be read" Whenever any program is opened. I ran sfc /scannow, malwarebytes, memory tests, and restarted several times while I was over there, but nothing helped. Her email is mclaughlinn@mail.wou.edu	Add Attachment