Service Request Ticket - # 57283

Service Request Information

CONTACT Name McDowell, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 15, 2015 04:09 PM
Department The Research Institute Phone 8-8503
Location Email mcdowelll@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120332[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0M7
Serial No. D25J922CDHJW Location PDR

CPU Intel Core i7(3.4GHz quad core, 6MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0086784

Wired NIC A8:20:66:0A:60:18


Wireless NIC 20:C9:D0:33:1F:A6


Bluetooth NIC 7C:D1:C3:A3:4A:DC

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jun 16, 2015 02:44 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jun 16, 2015 02:44 PM 
I was able to get hold of Linda and did some
troubleshooting resetting the PRAM solve the
problem. The machine works just fine.
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Dyl Karbia Jun 16, 2015 02:05 PM 
Task reassigned to Dyl Karbia.
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Kevin Thibeault Jun 16, 2015 01:13 PM 
She called in stating that she will not be in her
office at 1pm but her door is open and she would
like a tech to still come by.
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Alyssa Little Jun 16, 2015 09:06 AM 
Task reassigned to UCS Tech.
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Megan Thibeault Jun 16, 2015 08:46 AM 
Task reassigned to Service Request Desk.
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Megan Thibeault Jun 16, 2015 08:46 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Jun 16, 2015 08:27 AM 
Task reassigned to UCS Tech.
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Alyssa Little Jun 16, 2015 08:16 AM 
Task reassigned to Tricia Flaherty.
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Alyssa Little Jun 16, 2015 08:16 AM 
Available at 1PM
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Megan Thibeault Jun 16, 2015 08:11 AM 
Task reassigned to Service Request Desk.
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Megan Thibeault Jun 16, 2015 08:11 AM 
Can you please find out what time she will be in?
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Katie Halvorson Jun 15, 2015 04:09 PM 
She is in tomorrow
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Katie Halvorson Jun 15, 2015 04:09 PM 
She came in today and her computer was unplugged
and she plugged it back in and the computer won't
turn back on.  There is no lights that come on or
any response and she held down the power button
while on the phone for 15seconds.
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