Made sure everything was configured and set up; 
restarted.  Test printed successfully

Their box office printer in Rice is not printing.
Nothing is showing up in the queue and there is a
red light lit up on the printer, but they're not
sure what it means. There is no error message on
the screen it just says it is ready to print

She's available all day, but the sooner the
better. Please call before you head over there