Service Request Ticket - # 57300

Service Request Information

CONTACT Name Warkentin, Patti   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 16, 2015 01:54 PM
Department OHSU School of Nursing Phone 88856
Location Email warkentinp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20080201[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P4515x
Serial No. CNDY300911 Location PDR

Model Hostname ns115.wou.edu
Notes Printer MAINT: HP Maintenance Kit for P4515 #CB388A from P0100618 APRIL2016 Ink/Toner Refill

Wired NIC 00:1E:0B:17:D2:C0


TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public

Entered by Date Memo
Dyl Karbia Jun 16, 2015 03:37 PM
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jun 16, 2015 03:37 PM
I was able to get hold of Patti and change some
settings on the printer. I realize the printer
wasn't select the right paper type. Changing it
fix the problem.
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Dyl Karbia Jun 16, 2015 02:48 PM
Task reassigned to Dyl Karbia.
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Kevin Thibeault Jun 16, 2015 01:54 PM
****This is an email****
Hello- Nursing faculty Patti Warkentin (in office
MNB 208) is unable to print to the NU-Saline
printer (ID 20080201) from her computer.  She is
able to print to NU-Glucose though.  I tried
re-connecting the NU-Saline printer on her
computer, but couldn¿t get it to work, so I¿m not
sure what to do.

 

(That NU-Saline printer has been continuing to
have the issue for all of us recently where it
keeps trying to print from the bypass tray and we
have to hit the ¿OK¿ button a couple times
whenever we send a print job to it.  Not sure if
this is related to the connection problem.)

 

Thanks,

Adria 

**
Availability:
I will be here until 4pm today, 9-4 Wed ¿ Friday
this week.

Will any of those times work for you¿all?
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