Service Request Ticket

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Service Request Information

CONTACT	Name	Soderlund, Lars	Date	Jun 17, 2015 03:21 PM
	Department	Humanities Division	Phone
	Location		Email	soderlundl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140795 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Air 13.3 #Z0RJ
	Serial No.	C1MPT4DSG944	Location	PDR
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software
	Wireless NIC	E0:AC:CB:62:C3:EA
	Bluetooth NIC	E0:AC:CB:62:C3:EB

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 22, 2015 02:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 22, 2015 02:53 PM	delivered on 6/22/15	Add Attachment
John Rushing	Jun 22, 2015 08:53 AM	I received a reply email, he will stop by later today.	Add Attachment
John Rushing	Jun 19, 2015 02:04 PM	Sent email to work and personal email.	Add Attachment
John Rushing	Jun 19, 2015 01:46 PM	Left VM with Mylisa Behling.	Add Attachment
Megan Thibeault	Jun 19, 2015 01:05 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jun 19, 2015 01:05 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jun 19, 2015 01:05 PM	Please contact this user ASAP	Add Attachment
Megan Thibeault	Jun 19, 2015 01:04 PM	Task reassigned to Megan Eichler.	Add Attachment
Ruby Tidwell	Jun 19, 2015 11:50 AM	I'm not sure where the GFA sheet is - Nick had to leave unexpectedly so I wasn't able to ask him. It is back in its case across from the restroom, but without the sheet.	Add Attachment
Ruby Tidwell	Jun 19, 2015 11:47 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jun 19, 2015 11:43 AM	Please join to domain, then ready to deploy	Add Attachment
Ruby Tidwell	Jun 19, 2015 11:43 AM	Nick got the OS running, joined to the domain, and got things started I installed sophos, firefox, chrome, silverlight, flash, shockwave, java, reader, ran MSO updates, etc. Also installed the creative cloud desktop (but did not sign in)	Add Attachment
Nick Moore	Jun 19, 2015 11:15 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Nick Moore	Jun 18, 2015 03:48 PM	found a work around to get the computer up and running. I had to erase the drive and then accessed the internet recovery to re install OS X 10.10	Add Attachment
Megan Thibeault	Jun 18, 2015 03:45 PM	Task reassigned to Nick Moore.	Add Attachment
Tricia Flaherty	Jun 18, 2015 09:38 AM	install the Creative Cloud desktop as he will be a "named user of the Adobe Creative Cloud software and will get his invite to create his Adobe ID via email from me in the next few days: T:\Adobe CCE\CCEPackages\CreativeCloudInstaller.dmg	Add Attachment
Zach Myers	Jun 17, 2015 05:04 PM	Task reassigned to Megan Eichler.	Add Attachment
Zach Myers	Jun 17, 2015 05:04 PM	Bootstick wouldnt work so I put it on Megan's desk with a note.	Add Attachment
Zach Myers	Jun 17, 2015 04:39 PM	Can't seem to find any working mac boot sticks? Only one that shows up gives an error.	Add Attachment
Megan Thibeault	Jun 17, 2015 04:08 PM	Task reassigned to Zach Myers.	Add Attachment
Megan Thibeault	Jun 17, 2015 04:08 PM	Can you start this?!	Add Attachment
Sarah Pettigrew	Jun 17, 2015 03:21 PM	NEW EQUIP SETUP: A MacBook Pro needs to be setup and delivered to Lars Soderlund in HSS 309 before Monday, June 22nd. Mylisa Behling can also be contacted for setup information. The WOU # of the new laptop is 20140795. The new equipment is on the shelves across from the restroom in ITC 009.	Add Attachment