Service Request Ticket - # 57316

Service Request Information

CONTACT Name Soderlund, Lars   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 17, 2015 04:41 PM
Department Humanities Division Phone 88325
Location Email soderlundl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140796[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 6WKGF42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 6WKGF42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298, Adobe CC desktop from ORDER8496 JUNE2015(named user); CamtasiaStudiov8.5WIN/Snagitv12.3 from VISA2014004631

Wired NIC 98:90:96:D8:83:1D

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jun 22, 2015 02:54 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jun 22, 2015 02:54 PM 
delivered on 6/22/15
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Tricia Flaherty Jun 22, 2015 10:14 AM 
John I sent his Adobe invite this morning and cc'd
you on an explanation email so you can help him
through the process if needed.
Tricia
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John Rushing Jun 22, 2015 09:32 AM 
Sent email to schedule a delivery.
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Megan Thibeault Jun 22, 2015 08:49 AM 
Task reassigned to John Rushing.
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Megan Thibeault Jun 22, 2015 08:49 AM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Ruby Tidwell Jun 19, 2015 04:32 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Jun 19, 2015 04:32 PM 
Please add to AD then ready to deploy
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Ruby Tidwell Jun 19, 2015 04:31 PM 
Imaged, bound, installed sophos, flash, shockwave, 
updated browsers, ran updates, added admin, etc.
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Ruby Tidwell Jun 19, 2015 02:16 PM 
Started image
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Tricia Flaherty Jun 18, 2015 09:18 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jun 18, 2015 09:18 AM 
Software to add to this setup: 
T:\camtasia\Studiov8-Snagitv12BundleWIN
and install the Creative Cloud desktop as he will
be a "named user of the Adobe Creative Cloud
software and will get his invite to create his
Adobe ID via email from me in the next few days:
T:\Adobe CCE\CCEPackages\CreativeCloudSet-Up.exe
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Sarah Pettigrew Jun 17, 2015 04:41 PM 
NEW EQUIP SETUP: A Dell computer and two monitors need to be setup and 
delivered to Lars Soderlund in HSS 309 before Monday, June 22 (see SR#57312 
for additional laptop setup). Mylisa Behling can also be contacted for setup 
information. The WOU # of the new computer is 20140796[Edit Inv] and the WOU #s of 
the new monitors are 20140797[Edit Inv] and 20140798[Edit Inv]. The new equipment is on the 
counter in ITC 008.
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