Service Request Ticket - # 57326

Service Request Ticket - # 57326

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Service Request Information

CONTACT	Name	Eliassen, Lenore	Date	Jun 18, 2015 03:15 PM
	Department	Creative Arts	Phone	88461
	Location		Email	eliassl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130893 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43C8V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43C8V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; Box Office Xpress Junior 4.x Upg from VISA2014004637 JUNE2015
	Wired NIC	34:17:EB:A6:93:EB

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 29, 2015 11:13 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Jun 29, 2015 11:13 AM	delivered on 6/29/2015	Add Attachment
John Rushing	Jun 25, 2015 12:49 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
John Rushing	Jun 25, 2015 11:02 AM	scheduled for 6/29/2015 at 9:30am	Add Attachment
John Rushing	Jun 25, 2015 09:45 AM	left a VM to schedule delivery.	Add Attachment
Megan Thibeault	Jun 25, 2015 09:24 AM	Task reassigned to John Rushing.	Add Attachment
Ranjit Kayastha	Jun 24, 2015 12:39 PM	The computer is at the image station ready to deliver.	Add Attachment
Ranjit Kayastha	Jun 24, 2015 12:36 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Jun 23, 2015 12:46 PM	Completed and ready to Deliver !	Add Attachment
Ranjit Kayastha	Jun 23, 2015 10:49 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Jun 22, 2015 01:25 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Jun 22, 2015 01:25 PM	I finished Imaging process, still few things are left. 1. Verify that Microsoft Office is licensed. 2. Update Inventory 3. Install additional software for user & GPA On-Site Setup	Add Attachment
Ranjit Kayastha	Jun 22, 2015 11:12 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Claire Buehler	Jun 19, 2015 02:31 PM	Started Image	Add Attachment
Tricia Flaherty	Jun 18, 2015 03:25 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jun 18, 2015 03:25 PM	new box Office upgrade is at: T:\Box Office Express\BoxOfficeXpressJunior_v4_1SEPT2011 Please read install notes etc. This is an upgrade to existing software so there may be files to move over to new software	Add Attachment
Sarah Pettigrew	Jun 18, 2015 03:15 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to RA 101 in the Ticket Office Printer Station. Please contact Lenore for setup information. The WOU # of the new computer is 20130893 and the new monitor is 20130960. The WOU # of the old computer is 20091020 and the old monitor is 20091060. The old computer is running Windows XP. The new equipment is on the GFA shelf in the hallway.	Add Attachment