Service Request Ticket

Service Request Information

CONTACT	Name	Hall, CM	Date	Jun 19, 2015 01:31 PM
	Department	College of Education	Phone	88731
	Location		Email	hallcm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100594 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	FFR2YN1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0078636
	Wired NIC	5C:26:0A:32:AD:C7
	Wireless NIC	58:94:6B:A6:FF:54
	Bluetooth NIC	1C:65:9D:AD:AF:8A

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jun 22, 2015 11:02 AM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Jun 22, 2015 11:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jun 22, 2015 11:02 AM	I was able to get hold of CM. I installed the printer driver via krusty and tested a print page. It works just fine with out a code.	Add Attachment
Megan Thibeault	Jun 22, 2015 09:10 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jun 22, 2015 09:10 AM	She doesn't need access on the print server, she needs to add the printer via krusty, if the department uses auth codes then the auth code needs to be added in the printer properties	Add Attachment
Katie Halvorson	Jun 22, 2015 09:06 AM	She is around all day today and someone can come over whenever to get this completed.	Add Attachment
Dyl Karbia	Jun 22, 2015 08:47 AM	Task reassigned to Megan Eichler.	Add Attachment
Dyl Karbia	Jun 22, 2015 08:21 AM	Left VM	Add Attachment
Ryan Ripp	Jun 19, 2015 01:31 PM	This is a request to have the printer "ED-Scooter" added to CM's computer.	Add Attachment