Service Request Ticket

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Service Request Information

CONTACT	Name	DelloStritto, Mary Ellen	Date	Jun 19, 2015 02:37 PM
	Department	Behavioral Sciences Division	Phone	89657
	Location		Email	dellostm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120728 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 15inch w/ Retina, 2.4GHz Quad i7
	Serial No.	C02KH38SFFT0	Location	PDR
	CPU	Intel Core i7(2.4GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office for MAC 2011 from P0089412,SPSS Statistics Premium Faculty Pack from P0102741 til NOV-30-2017(Statistics24 in NOV2016) see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack
	Wireless NIC	28:CF:E9:19:38:DD
	Bluetooth NIC	28:CF:E9:19:38:DE

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jul 06, 2015 11:30 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Jul 06, 2015 11:30 AM	delivered on 7/6/2015. Returned Loaner W20081039. She also reported the Power button not working properly before Apple fixed it and now it is working.	Add Attachment
John Rushing	Jul 06, 2015 09:24 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Jul 06, 2015 08:50 AM	apple replaced the System board.	Add Attachment
John Rushing	Jun 29, 2015 08:40 AM	Boxed up the laptop and took it to the mail room.	Add Attachment
John Rushing	Jun 29, 2015 08:05 AM	Talked to Mary Ellen about backing up her system, she said she had just done it when the computer first started acting up so we do not have to do a backup.	Add Attachment
John Rushing	Jun 25, 2015 11:45 AM	Called Mary Ellen and gave her an update.	Add Attachment
John Rushing	Jun 25, 2015 11:38 AM	need to back computer up using target disk mode.	Add Attachment
John Rushing	Jun 25, 2015 11:38 AM	I have tried to start the computer over a dozen times, the screen has not come on for me.	Add Attachment
John Rushing	Jun 25, 2015 11:37 AM	Called Appple Support: case: 831116828 repair ID: D160064197 They want us to ship it to them. IThey are sending a box. Should be here on Monday or Tuesday at the latest.	Add Attachment
John Rushing	Jun 25, 2015 11:02 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jun 25, 2015 09:43 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nick Moore	Jun 24, 2015 01:12 PM	I just started the computers diagnostic test and we should see if there as any hardware issues tomorrow.	Add Attachment
Nick Moore	Jun 23, 2015 04:27 PM	we have been unable to recreate the issue Mary is having.	Add Attachment
Ranjit Kayastha	Jun 23, 2015 10:23 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Jun 23, 2015 10:07 AM	Her laptop was not working again so she came by left her laptop 20120728 and took a loaner laptop 20081039. Her laptop is showing completely black screen time to time when she logins and won't allow her to do anything and even the power button is not working properly.	Add Attachment
Ranjit Kayastha	Jun 22, 2015 12:55 PM	I called her. She said her computer is working now but once a day it black out but she is able to use it so she don't need the loaner computer right now. She said to hold on if she might have any problem she will contact us.	Add Attachment
Ranjit Kayastha	Jun 22, 2015 12:50 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Dyl Karbia	Jun 22, 2015 10:11 AM	Check her office but she wasn't around.	Add Attachment
Ruby Tidwell	Jun 19, 2015 03:49 PM	Loaner is ready	Add Attachment
Ruby Tidwell	Jun 19, 2015 02:55 PM	Prepping loaner 20081039 - it is at the imaging station	Add Attachment
Ryan Ripp	Jun 19, 2015 02:37 PM	MaryEllen is having problems with her Macbook Pro, which is just maintaining a blank screen whenever she turns it on. She would also like to request a Loaner computer while hers is being taken care of. Additionally, her actual contact number is (88709).	Add Attachment