Service Request Ticket - # 57344

Service Request Information

CONTACT Name Brown, Dawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 22, 2015 08:57 AM
Department Business Services Phone 88171
Location Email brownd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120834[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag B7HYCX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. B7HYCX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 10 Enterprise 64bit Software Office Pro Plus 2013 from P0089716, Adobe Acrobat Pro 11 from P0096282, REMOVE TRANSFFERED 20180358-Adobe CC 2018 Desktop Suite as SERIALIZED desktop to W#20120384 SPET2018 order7834;

Wired NIC B8:CA:3A:75:AB:F7

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jun 22, 2015 09:37 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jun 22, 2015 09:37 AM 
Completed setting up the second monitor requested
by the user. Everything work just fine.
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Megan Thibeault Jun 22, 2015 09:06 AM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Jun 22, 2015 08:57 AM 
****This is an email****
20120834[Edit Inv] is my PC. 

The additional monitor is 20100399[Edit Inv].

Thank you.  I am available all day.
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Katie Halvorson Jun 22, 2015 08:57 AM 
****This is an email****
Hello,


I received a 2nd monitor at my workstation.  Could
a tech please come connect it for me? 

Thank you,

Dawn Brown
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