Service Request Ticket - # 57346

Service Request Information

CONTACT Name Goodell, Dale   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 22, 2015 09:31 AM
Department University Computing Solutions Phone 88122
Location Email goodeld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130323[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 USFF, Quad Core, 3.10GHz, 8MB
Serial No. 9QV39Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091660 downgraded to Office Pro Plus 2010

Wired NIC B8:CA:3A:A9:21:A4


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public

Entered by Date Memo
Zach Myers Jun 22, 2015 03:29 PM
Task reassigned to Zach Myers.
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Zach Myers Jun 22, 2015 03:29 PM
Status changed from (1) Pending to (5) Completed
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Zach Myers Jun 22, 2015 03:27 PM
Task reassigned to UCS Tech.
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Zach Myers Jun 22, 2015 03:27 PM
I couldn't log in, so I went in and found out 
that windows had somehow become unverified. I 
set a generic key and went through normal 
activation steps in command prompt and it 
worked. I ran ccleaner and malwarebytes to make 
sure whatever caused the problem didnt come 
back. MWB was clean but Ccleaner had thousands 
of errors. Finally, I was able to log in with 
my network account.
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Megan Thibeault Jun 22, 2015 02:39 PM
Task reassigned to Zach Myers.
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Dyl Karbia Jun 22, 2015 12:13 PM
John was able to setup the professor laptop
temperately to teach his class. He is going to
check the issue with the professor station at
1:00pm when the class is done. 
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Katie Halvorson Jun 22, 2015 10:24 AM
Another professor called with the same issue.
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Katie Halvorson Jun 22, 2015 10:08 AM
Task reassigned to UCS Tech.
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Katie Halvorson Jun 22, 2015 10:08 AM
Have the right WOU# now, sorry about that!
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Megan Thibeault Jun 22, 2015 10:00 AM
Task reassigned to Service Request Desk.
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Megan Thibeault Jun 22, 2015 10:00 AM
Wrong W#-Dyl went over there and didnt see the
down machine and Dale wasn't around. Please call
back and ask for the correct W#
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Katie Halvorson Jun 22, 2015 09:31 AM
There is a class in there till 1130 today but no
one can sign into the instructor station.  Dale
tried and the professor and it just gets stuck at
the welcome screen or says username and password
in invalid.

ITC301 classroom
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