Service Request Ticket

Service Request Information

CONTACT	Name	Henkels, Mark	Date	Jun 22, 2015 09:43 AM
	Department	Social Science	Phone	88544
	Location		Email	henkelm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120661 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	C1MK714CDV30	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0088808
	Wired NIC	10:DD:B1:AA:41:DF
	Wireless NIC	4C:8D:79:EC:10:4C
	Bluetooth NIC	4C:8D:79:EC:10:4D

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Jun 23, 2015 02:30 PM	Task reassigned to Zach Myers.	Add Attachment
Zach Myers	Jun 23, 2015 02:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Jun 23, 2015 02:30 PM	Gave him the new one and retrieved loaner.	Add Attachment
Zach Myers	Jun 22, 2015 02:31 PM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Jun 22, 2015 02:31 PM	I gave him one of ours. I also contacted apple about a replacement and they'll be shipping one to us. The old charger is sitting on top of my desk with a sticky note.	Add Attachment
Zach Myers	Jun 22, 2015 02:02 PM	Task reassigned to Zach Myers.	Add Attachment
Katie Halvorson	Jun 22, 2015 01:41 PM	He will be in his office till 4 today.	Add Attachment
Nick Moore	Jun 22, 2015 12:54 PM	the computer is still under warranty so it should be no problem to get a replacement charger.	Add Attachment
Dyl Karbia	Jun 22, 2015 11:53 AM	Left VM	Add Attachment
Katie Halvorson	Jun 22, 2015 09:43 AM	The charger is not holding a charge unless he holds it just right. There is a crack on the changer and the computer overheats whenever he has it plugged in.	Add Attachment