Service Request Ticket - # 57349

Service Request Information

CONTACT Name Silva, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 22, 2015 11:14 AM
Department Student Health & Counseling Center Phone 88313
Location Email silvac@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120561[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430s 2.9GHz, 4M cache
Serial No. bp43bw1 Location PDR

CPU Intel Core i7-3520M Processor (2.9GHz, 4M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007

Wired NIC D4:BE:D9:88:08:94


Wireless NIC 60:67:20:D2:F0:F9


Bluetooth NIC 20:16:D8:91:AA:F2

TECHS Submitted by Dyl Karbia Contact dkarbia11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jul 02, 2015 04:30 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jul 02, 2015 04:30 PM 
I re-image the machine and did the necessary
setup, that improve the speed of the machine. I
backup the user files save locally on the system
and save to an USB drives. The machine works just
fine.
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Dyl Karbia Jul 02, 2015 08:56 AM 
I was able to access the user profile for
Mclauglinn and save all of her important files she
had locally to an external drive. With series of
trouble done on the machine did not help solve the
problem with the slowness.I had to re-image the
system.
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Dyl Karbia Jun 29, 2015 12:38 PM 
I did several trouble shooting on the machine
which includes running some anti virus software
and but it seems to not be responding properly. I
spoke with Christopher regarding this task because
re-imaging would be the best solution. But he said
the owner of the machine is on break and he wasn't
sure if she save some files locally on the
machine. So I decided to put the task on hold
until we get hold the owner.
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Dyl Karbia Jun 22, 2015 11:14 AM 
Computer running very slow.
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